Frequently Asked Questions

Clear answers to the most common questions about how StarReachAI works, what's included, what it costs, and what results to expect.

FAQ Index
01 —Getting Started4 questions
02 —Services4 questions
03 —Pricing3 questions
04 —Results3 questions
05 —Technical3 questions

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01

Getting Started

Most clients are live within 7–10 business days from the time we receive your onboarding information. We handle everything — design, copywriting, technical setup, and testing — so you don't need to manage any technical steps. Once you book a call, we'll give you a clear timeline based on your specific setup.
No. We build everything from scratch as part of the system. If you do have an existing website, we'll review it on your onboarding call and decide together whether to rebuild it or migrate the best parts across. Either way, you end up with a fast, modern, conversion-optimised site.
Just the basics: your business name, service area, contact details, a few photos of your work (even phone photos are fine), and a 30-minute onboarding call so we can understand your goals and target customers. We write all the copy, handle all the technical setup, and take it from there. Most clients are surprised by how little they need to do.
Absolutely. In fact, starting from scratch can be an advantage — we build everything correctly from day one rather than undoing bad habits. We'll set up your website, Google Business Profile, SEO foundations, and lead automation systems as a complete package. Many of our most successful clients came to us with nothing but a van and a phone number.
02

Services & Deliverables

Every client gets a high-converting website, local SEO optimisation, Google Business Profile management, missed call text-back automation, a 5-star review funnel, one-click referral campaigns, and a unified lead inbox. Depending on your plan, it also includes PPC advertising (Google & Meta), social media content, email marketing, and monthly performance reporting.
We do. Our team writes all your website content — service pages, headlines, calls-to-action, and trust copy — based on your onboarding information and target market. You review and approve everything before anything goes live. If you already have copy you like, we'll use it as a starting point and improve it.
Yes. You can request content updates at any time and we'll handle them. Changes are typically made within 1–2 business days. This includes text updates, new photos, adding services, updating hours or pricing, and seasonal promotions. There's no extra charge for reasonable update requests — it's part of the monthly service.
We manage them on an ongoing basis — not just set them up and leave. That includes daily bid optimisation, A/B testing of ad creative and landing pages, keyword refinement, and monthly reporting. Your ad spend goes directly to the platforms (Google/Meta) and we charge a management fee on top. You'll always know exactly where your budget is going.
03

Pricing & Contracts

Pricing depends on which services you include and the size of your market. We offer tailored packages for local service businesses — typically ranging from entry-level automation and website setups to full-stack marketing systems including SEO, PPC, social, and email. Book a free demo call and we'll give you a clear, itemised quote with no surprises. Most clients find the system pays for itself within the first 2–4 new jobs.
No lock-in contracts. We work month-to-month because we'd rather earn your business with results than keep it with paperwork. You can cancel with standard notice — no penalty fees, no awkward conversations. That said, the system compounds over time and most clients stay long-term because the leads keep coming.
Your monthly fee covers ongoing management of your SEO, review funnel, automation sequences, and any active ad campaigns. It also includes content updates, website hosting, monthly performance reports, and direct access to your account manager. Ad spend (Google/Meta budget) is billed separately and goes straight to the platforms — we don't mark it up.
04

Results & Timeline

Most clients see their first leads within 1–2 weeks of launch — especially from PPC campaigns, which deliver traffic from day one. The missed call text-back and review funnel start working immediately. SEO results compound over 2–4 months as your rankings build. By month 3, you'll have a clear picture of what the system is generating.
We guarantee the quality of what we build and the effort we put in. No agency can honestly guarantee a specific number of leads — market size, competition, and seasonality all play a role. What we can guarantee: a professional system built to the highest standard, transparent reporting, and a team that treats your budget as seriously as their own. Anyone who promises exact lead numbers is misleading you.
Our clients typically see a meaningful increase in inbound leads within the first 30 days, a significant improvement in conversion rate within 60–90 days, and a compounding SEO presence that keeps growing over 6–12 months. Results vary by market, competition level, and budget — we'll give you realistic projections specific to your situation on your free call.
05

Technical Questions

We build on modern, fast-loading platforms — typically WordPress or a custom stack depending on your needs and budget. Everything is optimised for mobile performance, page speed (under 2 seconds), and SEO from day one. We also handle your hosting and domain setup so you don't have to think about the technical side.
Yes — fully. You own your website, your domain, your content, and all your Google/social accounts. We never hold your assets hostage. If you ever leave (though we hope you won't), everything comes with you. We'll hand over full access and documentation with no fuss.
Give us notice and we'll wind down your services cleanly. No penalty fees, no awkward conversations, no chasing. Your website stays yours, your domain stays yours, your Google accounts stay yours. We'll hand everything over with full documentation so you can continue independently or with another provider if you choose.

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