Privacy Policy

1. Who We Are

StarReachAI ("we", "us", "our") is a digital marketing agency based in Adelaide, South Australia. We provide website design, local SEO, PPC advertising, social media marketing, email marketing, and AI-powered CRM and automation services to local service businesses.

Contact us at: hello@starreachai.com  |  0423 045 250

2. Information We Collect

We collect information you provide directly, as well as data gathered automatically when you use our website or services:

• Contact information — name, email address, phone number, and business name submitted via our contact or enquiry forms.
• Usage data — pages visited, time on site, referring URLs, browser type, and device information collected via Google Analytics.
• CRM and communication data — messages, call logs, SMS records, appointment bookings, and any other information exchanged as part of delivering our services to your business.
• Payment information — billing details processed securely through our payment providers (we do not store card numbers).

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and onboard you as a client.
• Deliver, manage, and improve the marketing and automation services we provide to your business.
• Send service-related communications, updates, and invoices.
• Send marketing emails or SMS messages where you have consented or where permitted by law.
• Analyse website performance and improve our content and offerings.
• Comply with legal obligations.

4. Go High Level (CRM & Automation Platform)

When you engage with StarReachAI — whether by submitting a contact form, booking a call, receiving an automated follow-up, or being onboarded as a client — your data (including name, phone, email, and communication history) is stored and processed within Go High Level.

Go High Level processes data in accordance with their own privacy policy and security practices. You can review their privacy policy at gohighlevel.com/privacy-policy.

Go High Level is used to:

• Store and manage contact records for leads and clients.
• Send automated SMS and email follow-up sequences on your behalf.
• Deliver missed-call text-back messages.
• Schedule and manage appointments.
• Send review requests after service completion.
• Track leads through sales pipelines.
• Generate performance reports and analytics.

5. Third-Party Services We Use

We use the following third-party tools to operate our website and deliver services. Each has its own privacy policy:

• Go High Level — CRM, automation, SMS, and email platform.
• Google Analytics — website traffic and behaviour analytics.
• Google Ads / Meta Ads — paid advertising platforms used for client campaigns.
• Mailgun — transactional email delivery for our marketing subdomain.
• reCAPTCHA (Google) — spam protection on our contact forms.
• Vercel — website hosting and deployment.
• Stripe — payment processing.

6. SMS & Email Communications

If you provide your phone number or email address, you may receive automated follow-up messages via Go High Level as part of our service delivery. These may include enquiry responses, appointment reminders, review requests, and promotional messages.

You can opt out of SMS messages at any time by replying STOP. You can unsubscribe from emails via the unsubscribe link included in every email. We honour all opt-out requests promptly.

7. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service providers — third-party platforms listed above that help us operate our services.
• Legal authorities — where required by law, court order, or to protect our rights.
• Business transfers — in the event of a merger, acquisition, or sale of our business assets.

8. Data Retention

We retain your personal information for as long as necessary to deliver services, comply with legal obligations, and resolve disputes. CRM data held in Go High Level is retained for the duration of your engagement with us and for a reasonable period thereafter. You may request deletion at any time by contacting us.

9. Your Rights (Australian Privacy Act)

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

To exercise any of these rights, contact us at hello@starreachai.com.

10. Cookies

Our website uses cookies and similar tracking technologies for analytics and performance purposes via Google Analytics. You can disable cookies in your browser settings, though some functionality may be affected. By continuing to use our site, you consent to our use of cookies.

11. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. Our website is served over HTTPS and our CRM platform (Go High Level) maintains its own security standards. However, no method of internet transmission is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@starreachai.com
• Phone: 0423 045 250
• Location: Adelaide, South Australia, Australia