These Terms & Conditions ("Terms") govern your use of the StarReachAI website at starreachai.com and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.
StarReachAI is a digital marketing agency based in Adelaide, South Australia, Australia. If you have questions about these Terms, contact us at hello@starreachai.com.
StarReachAI provides digital marketing and business growth services including, but not limited to:
The specific services, deliverables, timelines, and fees for your engagement will be outlined in a separate service agreement or proposal provided to you before work commences.
We deliver many of our services through Go High Level, a third-party CRM and marketing automation platform. By engaging StarReachAI's services, you acknowledge that your business data — including contact records, communication logs, campaign data, and pipeline information — will be stored and processed within Go High Level.
Go High Level is used to power your CRM, automated follow-up sequences, appointment scheduling, missed-call text-back, review request campaigns, and reporting dashboards. Use of Go High Level is subject to their own Terms of Service, available at gohighlevel.com/terms-of-service.
StarReachAI is not responsible for any disruptions, data handling issues, or changes made by Go High Level to their platform or terms.
To allow us to deliver services effectively, you agree to:
Where we manage SMS or email marketing campaigns on your behalf through Go High Level or other platforms, you confirm that:
StarReachAI is not liable for any regulatory penalties arising from your failure to maintain proper consent records.
Fees for our services are as specified in your service agreement or invoice. Unless otherwise agreed:
Either party may terminate ongoing services with 30 days written notice. Upon termination:
Upon full payment of all fees, you own the final deliverables we create specifically for your business (e.g. your website design, your content). StarReachAI retains ownership of all underlying frameworks, tools, templates, and methodologies used in delivering the services.
You grant StarReachAI a non-exclusive licence to use your business name, logo, and results data for portfolio, case study, and promotional purposes, unless you notify us otherwise in writing.
StarReachAI provides digital marketing services in good faith and applies best-practice strategies. However, we do not guarantee specific results including but not limited to revenue growth, lead volume, search rankings, or advertising return on investment. Marketing outcomes depend on many factors outside our control, including market conditions, your industry, competition, and your business operations.
To the maximum extent permitted by Australian law, StarReachAI's total liability to you for any claim arising from our services is limited to the total fees paid by you in the three (3) months preceding the claim.
We are not liable for any indirect, incidental, consequential, or special damages including loss of profit, loss of data, or loss of business opportunity.
Where we manage advertising campaigns on platforms such as Google Ads or Meta Ads, ad spend is paid directly by you to those platforms and is separate from our management fees. StarReachAI is not responsible for decisions made by Google, Meta, or any other platform regarding account approvals, ad disapprovals, policy changes, or platform outages.
These Terms are governed by the laws of South Australia, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of South Australia.
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.
For questions about these Terms, contact us at: